Cancellation Policy

Gateway Escape Rooms will do all we can to accommodate our guests. If you find that a reservation time and date will not work out, we can rebook your session or refund your money.

If you contact us within 48 hours of your reservation, we will extend a full refund or rebook your event. If your request is made within 24 hours of start time we will rebook, but we will charge an additional fee of 50% of your ticket price or refund half your reservation fee.

If your party is a no show no refund will be extended.

For questions please contact us at 314-270-9884 or email